You must submit your warranty claim online by filling out the below form.
You must inform Accelerate Off-Grid Touring & Accelerate Auto Electrics & Air Conditioning (via the online form below) as soon as the warranty claim arises and a written description of the fault. You must send Accelerate your invoice number. Please also supply any supporting evidence via email (email@example.com)
Subject to the applicable consumer laws in your jurisdiction, you may be liable for all packaging, freight, travel and/or insurance costs for transit of the product/s to Accelerate.
If the warranty claim is accepted, Accelerate will, subject to the applicable consumer laws in your jurisdiction, at its cost:
- Repair or replace any faulty parts or rectify any faulty workmanship; and
- Return the Product to you or the vehicle it was installed to.
All claims made for a warranty that fall outside the warranty jurisdiction, Accelerate ask; For the customer to cover any labour charges incurred by us and outside parties.
PLEASE NOTE: Once form has been submitted you will recieve an email - please reply to that email with any photos that will help us assess your claim.