REDARC Tow-Pro Link Electric Brake Controller

Shipping Policy

All smaller products have a 1 business day fulfilment time. This means your order will be picked, assembled (if required), and prepared for dispatch within one business day of purchase.

Once dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.

Estimated delivery timeframes within Australia:

• Standard Shipping: 5 – 7 business days
  
• Express Shipping: 3 – 5 business days
  

Please note:

• Delivery timeframes are estimates and may vary depending on your location and the shipping carrier.
  
• Delivery timeframes do not include the 1 business day fulfilment time.
  
• Tracking updates may take time to appear after dispatch while the carrier processes the shipment.
  
• Once your order has been dispatched, it is in the hands of the shipping carrier. For delivery updates, delays, or enquiries, we recommend contacting the carrier directly using your tracking number.
  

We take care to ensure your order is securely packaged and dispatched as quickly as possible.

Returns Policy – 30 Days

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the product must be:

• In as-new, resellable condition
  
• Unused and uninstalled
  
• In the original packaging, including all supplied components and hardware
  
• Free from damage, modification, or signs of installation
  

Returns that do not meet these conditions may be refused.

The customer is responsible for all return shipping costs.

Once the returned product has been received and inspected, and meets our return criteria, a refund will be processed to the original payment method.

Original shipping costs are non-refundable.

Exchanges

If you wish to exchange a product for a different item, the following applies:

• The original product must be returned in as-new, resellable condition, in original packaging
  
• The customer is responsible for the shipping cost to return the original product
  
• The customer is also responsible for the shipping cost of the replacement product being sent out
  

Once the original item is received and inspected, we will arrange dispatch of the replacement product.

Important Notes

• We recommend using a tracked shipping service when returning products, as we cannot be responsible for items lost in transit.
  
• Accelerate Off-Grid Touring reserves the right to inspect and verify the condition of all returned items before approving refunds or exchanges.
  
• Products that have been installed, modified, damaged, or are missing components may not be eligible for return.

Want It Professionally Installed?

If you’d prefer to have this product professionally installed, the team at Accelerate Off-Grid Touring has you covered.

Simply purchase the product, then get in touch to book your installation with our expert installers on the Sunshine Coast.

Contact Details:

📍 17 Trinder Avenue, Maroochydore QLD
📞 07 5479 6652
💻 accelerateoffgrid.com.au

Let’s get your system upgraded. Let us power your adventure.

How do I mount the remote head in the cabin?

It uses reusable nano-tape—simply clean the surface, stick the remote in place, and re-wet the tape to restore adhesion when needed.

How does SwayStop Plus™ work?

Press the dedicated button on the remote to instantly apply trailer brakes until sway is stabilised, helping you regain control without steering input.

Will braking still work if Bluetooth or remote disconnects?

Yes—the main unit retains the last set gain level and continues braking even if the remote is disconnected.

What are the two braking modes for?

Use Everyday Mode for smooth proportional braking on paved roads, and Manual Off‑road Mode for full driver control in steep or slippery off-road conditions.

Can I monitor or update the controller via app?

Yes—the free Tow‑Pro app connects via Bluetooth to monitor braking activity, adjust gain settings, view fault codes, and install firmware updates.