Shipping Policy
This kit has a 7 business day fulfilment time. This means your order will be picked, assembled (if required), and prepared for dispatch within seven business days of purchase.
Once dispatched, you will receive a tracking number via email so you can monitor the progress of your delivery.
Estimated delivery timeframes within Australia:
- Standard Shipping: 5–7 business days
- Express Shipping: 3–5 business days
Please note:
- Delivery timeframes are estimates and may vary depending on your location and the shipping carrier.
- Delivery timeframes do not include the 7 business day fulfilment time.
- Tracking updates may take time to appear after dispatch while the carrier processes the shipment.
- Once your order has been dispatched, it is in the hands of the shipping carrier. For delivery updates, delays, or enquiries, we recommend contacting the carrier directly using your tracking number.
Lithium Battery and Dangerous Goods Shipping
If you purchase a dual battery kit that includes a lithium battery, the shipment will be classified as Dangerous Goods and sent via TNT/FedEx.
The lithium battery and the remainder of your kit may be packed separately and may arrive at different times, even though they are travelling under the same tracking or consignment number.
Dangerous Goods shipments must pass through additional handling and safety checkpoints while in transit. They may be temporarily held at these checkpoints for processing, which means we cannot provide an exact delivery date or ETA. Tracking updates may also pause for a period while the consignment is being processed.
These delays are part of TNT/FedEx’s Dangerous Goods transport process and are outside our control. Please continue monitoring your tracking information or contact the carrier directly for the latest available update.
We take care to ensure your order is securely packaged, correctly declared and dispatched as quickly as possible.
Returns Policy – 30 Days
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, the product must be:
- In as-new, resellable condition
- Unused and uninstalled
- In the original packaging, including all supplied components and hardware
- Free from damage, modification or signs of installation
Returns that do not meet these conditions may be refused.
The customer is responsible for all return shipping costs.
Once the returned product has been received, inspected and confirmed to meet our return criteria, a refund will be processed to the original payment method.
Original shipping costs are non-refundable.
Exchanges
If you wish to exchange a product for a different item, the following applies:
- The original product must be returned in as-new, resellable condition and in its original packaging.
- The customer is responsible for the cost of returning the original product.
- The customer is also responsible for the shipping cost of the replacement product.
Once the original item has been received and inspected, we will arrange dispatch of the replacement product.
Important Notes
- We recommend using a tracked shipping service when returning products, as we cannot be responsible for items lost in transit.
- Accelerate Off-Grid Touring reserves the right to inspect and verify the condition of all returned items before approving refunds or exchanges.
- Products that have been installed, modified, damaged or are missing components may not be eligible for return.